Frequently Asked Questions - General

How much do you charge?
How do I know what work will be done?
How do you calculate your prices?
Can you do the job in one visit?
Who will be coming out to my house?
Do you charge to come out?
How is payment made?
When are you open for business?
Can you give me a price quote over the phone?
How long will I have to wait for service? Do I have to stay at home all day?
Are you going to create a mess in my home?
I haven’t ever called an electrician before. What should I expect?
I purchased my own ceiling fan or light fixture, will you install them for us?
My husband and I work during the week and cannot stay home to wait for a electrician, do you have any options for us?
What if my job turns into a larger project, do you have any payment options?
I am a busy person and in the past I have had contractors who make multiple trips to fix the problem, do you operate that way?


Click here to see if we service homes and businesses in your Area.




How much do you charge?
We charge by the job and not by the hour. You approve the price before any work is performed. We don’t give estimates, we give firm quotes for everything we do. We have some people who work at the company who are faster than others. With that in mind, we decided our prices should be the same for everyone, regardless of who does the work. All our work is done in accordance with national, state and local building codes and is performed to the highest possible standards. Once the parameters of the job are outlined and a price is given, that is the price. It will not go up. Jobs we do are listed in our price book. The price is the same for everyone. It doesn’t matter what neighborhood you live in, your age or your income level, it’s set and it’s listed in our price book.
Back to top of page


How do I know what work will be done?
You approve the price before any work is performed. We will give you expert advise and make every attempt to give you all the information necessary for you to make the best decision possible. We will give you options and let you choose what’s best for you.
Back to top of page


How do you calculate your prices?
We do thousands of jobs each year. Each job in the price book has a history behind it. We have time and material statistics for most jobs that we have done. To compute a job rate, we take the average time and material for that job and use that data in conjunction with all of our other cost of doing business to calculate a final price. We review our prices each year and adjust them if necessary.
Back to top of page


Can you do the job in one visit?
In most cases, yes. The reason we can complete most jobs on the first visit is our preparation. Our service vehicles are virtual mobile warehouses. We stock the most commonly used parts. It’s also equipped with almost every specialty tool a technician would need. If we don’t have the part on board, we’ll do whatever we have to, to find the item and get it out to your home ASAP.
Back to top of page


Who will be coming out to my house?
When it’s time for your service, we’ll call and let you know who’s on the way. We like to think it really doesn’t matter which of our technicians are assigned to your job because each of our technicians are highly trained and capable. They are the most qualified, neat, clean, and professional people in the industry.
Back to top of page


Do you charge to come out?
We do have a service fee. This fee is a flat rate price the covers our trip and review time, regardless of how long it takes to identify your problem. Unlike other companies that charge by the hour.
Back to top of page


How is payment made?
We take cash, check, Visa, MasterCard, American Express and Discover. All our work is done by paying when the job is complete; you don’t have to worry about a bill in the mail. We are able to keep your cost lower by not having to pass receivable cost to good customers.
Back to top of page


When are you open for business?
Our regular hours are Monday through Friday 8:00am to 5:00pm. We do have emergency service available 24 hours per day, 7 days per week.
Back to top of page


Can you give me a price quote over the phone?
Unfortunately we can’t. Even the simplest job can require additional work that we can’t possibly anticipate over the phone. There are far too many variables that come into play including service access, condition of existing parts and adherence to building codes. You see, even if we didn’t perform the original work, we could be liable for any code violations we come across once we work at your home. The only way to give you an accurate price quote is to view your problem first hand. We’d caution you to keep that in mind if you’ve gotten phone quotes from other companies. It’s not uncommon for some companies to quote a low price on the phone, and charge you more once they’ve done the job.
Back to top of page


How long will I have to wait for service? Do I have to stay at home all day?
In most cases we can get to you within 24 hours. We typically can’t tell you exactly what time we’ll arrive because we never know how long the job before yours is going to take. You certainly don’t have to wait around all day for us. We’ll be happy to call your cell or work phone 30 minutes before coming to your home. That should allow you to go about your normal day and return home only when we get there. For your convenience, we do offer “Guaranteed First Calls” in the morning when available. The actual time can vary from 7:30 to 8:30 but we’ll let you know your time in advance. Just request “ First Call” when you schedule your service.
Back to top of page


Are you going to create a mess in my home?
Sometimes we must open up walls and ceilings to gain access to your electrical system. Rest assured we make every effort to insure we don’t damage anything in your home or leave it dirty or dusty. We’ll clean up any “mess” we make. If you’re not satisfied with the clean up, call us immediately and we will re-clean. We’re not done until your completely satisfied.
Back to top of page


I haven’t ever called an electrician before. What should I expect?
We are serious about our customer service and your safety. We do background checks and drug screen our technicians to ensure we have the best personnel in your home. Your first interaction with our company will be a friendly voice of one of our professional customer service people eager to assist you in setting up an appointment. Our customer service reps will call you before heading to your home to ensure you are home and to let you know who is coming. Our technicians will arrive in a marked truck within the time frame we agreed to in your schedule. You will be greeted with a clean, friendly representative from our company who will not only respect you and your home but also listen to you so we can come up with the best solutions for you. We guarantee your satisfaction so in the event we don’t meet you expectations simply let us know and we will make it right.
Back to top of page


I purchased my own ceiling fan or light fixture, will you install them for us?
We will be happy to install items you have purchased or may be moving from another location. We will be sure it’s done correctly with the same craftsmanship as any of our other work.
Back to top of page


My husband and I work during the week and cannot stay home to wait for a electrician, do you have any options for us?
We can schedule late afternoon calls. We can also make arrangements around early mornings or lunch times. We also have emergency service available 24 hours a day.
Back to top of page


What if my job turns into a larger project, do you have any payment options?
We can do the job in parts, as your money becomes available. We also accept all major credit cards, cash and checks.
Back to top of page


I am a busy person and in the past I have had contractors who make multiple trips to fix the problem, do you operate that way?
We arrive at your home in a fully stocked super truck with all the equipment we will need for most home repairs. If we don’t have it with us, one of our delivery vehicles will bring it to your home in minutes so we can be efficient with your time. On the other hand, many of our customers have us do additional work while we are there. We are happy to stay and take care of anything you want in one trip. This saves you money because we are able to group the jobs together.
Back to top of page
Service in Minutes - Artex Electric

Your Question:*
Your Email Address:*